As transformações dos processos de trabalho e o desgaste mental de assistentes sociais do INSS

Abstract

This dissertation has the general objective of identifying the incidence of the forms of organization and management of work at the INSS on the process of mental exhaustion of social workers at the INSS, our research object. Regarding the specific obje tives, we are interested in identifying the changes in the forms of organization and management of work at the INSS considering the context of the State's counterreform, in response to the capitalist crisis and, in addition, explaining the institutional context in which the management program was implemented. and the imposition of productivity goals in the INSS and the incorporation of work processes under managerial rationality, with the intensive intervention of digital-based technologies, analyzing their impacts on the professional praxis of social workers. Based on the theoretical references used, we seek to understand the transformations experienced in the world of work and its new morphology (Antunes, 2015; 2018), and their expressions in Social Service (Raichelis, 2018; 2020; 2022), establishing the hypothesis that the The process of dismantling social policies and the consequent attack on the social rights of the working class is directly determined by the current phase of development of neoliberal capitalism in crisis and its demands on Bourgeois State, which has implications for all workers, both for the population using public services and for State workers in relation to their working processes and conditions.Thus, the study sought to understand the consequences of the transformations of work processes in the performance of technical work carried out by social workers, apprehending their mediations in the professional reality and verifying to what extent and for what reasons they have moved away from the guidelines established by the ethical-political project. professional, in the socio-occupational space of the INSS, expressed through the Social Service Theoretical Methodological Matrix and the Social Service technical manual. The problematization of the object of the present study is, therefore, based on Marxian social theory and historical-critical social thought, seeking to understand the historicity of social phenomena, in their contradictions and dynamics. To this end, qualitative research was carried out - bibliographical, documentary and empirical. The field research was developed from the perspective of militant/participatory research by carrying out semi-structured interviews with 5 social workers working in INSS agencies in the State of São Paulo, activists or union activists. The results indicate that the worsening of precarious working conditions and the intensification of work rhythms and times are expressions of the precariousness of work in the public service as well, which have repercussions as the main contribution to the mental exhaustion of social workers at INSS, proving that the relationship between ICTs, managerial control and intensification of work in the public sector has been deepening. In addition, the management and organization of work in the post-pandemic period amplified the imposition of standardization of social service praxis, restricting their professional activities to carrying out social assessments of people with disabilities, transforming the professional routine into a large production line of social assessments, this being one of the main triggers of exhaustion and even mental illness of these workers